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Align is a brand operated by ADLEM LLC, a limited liability company registered in the State of Wyoming, United States, at 5830 E 2nd St, Ste 7000 #36957, Casper, WY 82609, United States.
We offer a 60-day return policy, which means you have 60 calendar days from receiving your item to start a return. After this period, any request is automatically declined.
To be eligible for a return, your item must be clean and in perfect condition: free from lingering odours or damage caused by improper use. You will also need the receipt or proof of purchase.
Return shipping costs are paid by the buyer, except for faulty items or an error on our part. The original shipping costs are not refunded.
To start a return, contact us at contact@align-heath.com giving your order number, the reason for the return and photos of the condition of the product.
If your request is approved, we will send you a return authorisation number (RMA) together with the shipping instructions. Items sent back without prior approval will not be accepted.
For any question about returns you can reach us at any time at contact@align-heath.com.
Check your order on arrival and contact us within 48 hours if the item is faulty, damaged or incorrect — with photos as evidence. Only in that case do we cover the return shipping costs.
Certain items cannot be returned, in particular:
Do not hesitate to contact us if you have a question about a particular item.
We do not carry out direct exchanges. The quickest way to get a different item is to send the product back following the procedure described above, then place a new order.
United Kingdom: under the Consumer Contracts Regulations 2013 you have a statutory right to cancel within 14 days of receiving the goods, without giving a reason. You are entitled to handle the product in order to assess how it works. The condition requirements defined above continue to apply. Return shipping costs under the right to cancel are paid by the buyer.
Australia: our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy affects those rights.
New Zealand: your rights under the Consumer Guarantees Act 1993 are not affected by this policy.
Canada: your rights under the consumer protection law of your province are not affected by this policy.
European Union: residents of the European Union have a statutory right of withdrawal of 14 days from receipt of the goods, without giving a reason, on the same conditions.
We will let you know once we have received and inspected your return (within 5 working days), and tell you whether the refund has been approved or declined.
If it is approved, you will be refunded to your original payment method within 10 working days of validation. The refund covers the price of the product only — the original shipping costs and the return shipping costs are not refunded.
If more than 30 working days have passed since validation, contact us at contact@align-heath.com
Company name: ADLEM LLC, trading as Align
Registered address: 5830 E 2nd St, Ste 7000 #36957
Casper, WY 82609
United States
Email: contact@align-heath.com
Website: www.align-heath.com