Who is Align? Company, delivery, guarantee: the brand answers
Align
"Is Align legitimate?" When you are about to hand your money to an online shop, the question is a healthy one. Here are the answers, including on the points we are most often asked to clarify.
The brand
Align is a brand working on foot wellbeing. Its main product, the Align EMS Bunion Corrector — a brace that holds the angle of the big toe, coupled with a stimulation module that works the muscle — takes up enough of our attention that we publish its full technical specifications, which few sellers in this category do.
The company behind the shop
The shop is operated by ADLEM LLC, a company registered in the United States, as is common for brands selling in several countries. Your consumer rights apply as they would on any shop selling into your country, starting with our sixty-day guarantee — which is longer than the statutory minimum in the United Kingdom, Canada, Australia and New Zealand.
Shipping and delivery times
Products ship from our European or international warehouse depending on stock. Shipping is free and tracked, and a tracking number is sent as soon as the parcel leaves. Realistic delivery times, by country:
| Country | Delivery, working days |
|---|---|
| United Kingdom | 5 to 8 |
| Australia | 5 to 8 |
| New Zealand | 6 to 10 |
| Canada | 9 to 12 |
We publish the Canadian range as it actually is rather than rounding it down to match the others. If it matters to you, it should be accurate.
Customer service: in English, within 24 hours
Every message gets an answer in English within 24 working hours, from a person who knows the product. A fault, a question about use, a return: an email to the address on the Contact page is enough. During the sixty-day guarantee, an exchange or a refund is settled without you having to argue your case.
Which feet is it for?
The EMS brace was designed for a toe that still moves — the one that lets itself be pushed gently back with the thumb, and that bothers you more in the evening than in the morning. That is by far the most common case. For very advanced stages, when the toe no longer moves at all or crosses over the next one, surgery remains the appropriate route, and that conversation belongs to your podiatrist. The ten-second test to do at home is described in our article on the muscle that pulls.
What we deliberately do not claim
We do not claim the brace straightens the toe permanently — we do not know that, and neither does anyone else selling you one. You will not find a satisfaction percentage anywhere on this site, because we would have to invent it. And we do not present this as an alternative to surgery: if a surgeon has told you the joint needs operating on, believe the surgeon.
Frequently asked questions
Who operates the Align shop?
ADLEM LLC, a company registered in the United States, as is common for brands selling in several countries. Your consumer rights apply as on any shop selling into your country, with a sixty-day guarantee that is longer than the statutory minimum.
How long does Align delivery take?
Five to eight working days for the United Kingdom and Australia, six to ten for New Zealand, and nine to twelve for Canada. Shipping is free and tracked, with a tracking number sent as soon as the parcel leaves.
What happens if there is a problem with the device?
An email to the address on the Contact page is enough: an answer in English within 24 working hours, with an exchange or a solution. The sixty-day guarantee is longer than the statutory minimum.
